I came across this pack while reading blog on the comments session. Really cool and free app.
Visit www.teamviewer.com install and enjoy with friends and family by sharing your Mac or PC
TeamViewer GmbH was founded in 2005 in Uhingen, Germany. According to the company's press releases, TeamViewer has over 15 million users operating in 50 countries worldwide.
On phone or chat it mostly is too complicated to explain complex things in simple words, especially if the other does not have any glue of it, at all.
In that cases I am using remote control software and I absolutely prefer Team Viewer . But sometimes, you do not have a profile on their machine for several reasons, mostly a fresh re-install.
You both should have Team Viewer installed on Mac or PC. Teamviewer should be running on both the system. The showing PC generates a code which needs to be entered by the viewing PC and then the connection is established encryptedly.
And best, it works thru any firewall. It seems to be based on VNC technology and for the Mac a Java version is included, so that you can remote a PC or a Mac.